Contact Center
Front Office Outsourcing
Why you need Contact Center Front office Outsourcing Service
Today's consumers expect personalized, fast support when engaging with your brand. To meet these demands, companies must effectively respond across all channels and develop strategies that resonate with their audience. Adopting customer support best practices drives business growth, boosts customer engagement, and increases retention and loyalty.
Front Office Service
Experience unmatched customer service excellence with our
Fully Managed Contact Center Front Office!
Our skilled team focuses on delivering exceptional support for inbound/outbound inquiries, and issue resolution, ensuring every interaction leaves a lasting impression.
Drive customer satisfaction and loyalty while we take care of the front-line tasks that matter most.
Let us elevate your customer service experience today!
01
Virtual Receptionist Support
NEODIX Global delivers tailored virtual receptionist solutions for businesses in customer-centric industries. Our expert receptionists leverage advanced technology for a seamless call experience, elevating your customer service to new heights.
02
Technical Support
Unlock unbeatable savings with our 24/7 expert tech support! Outsource your call center needs to our highly-trained team for superior service and satisfied customers—all at a fraction of the cost of domestic support.
03
Chat Support
Transform your customer service with NEODIX Global BPO's expert chat support team! Seamlessly integrate proactive, responsive assistance that boosts customer satisfaction and streamlines operations. Let us handle your high-performing chat support team while you focus on what you do best!
04
Sales Cold Calling
Elevate your business with NEODIX Global! Our skilled experts excel in cold calling, using carefully crafted sales scripts to create authentic connections with potential customers. Unlock new opportunities and set the stage for future success with our proven approach.
Our Advantages
We work as extension of your core team
1
Cost Effective
Unlock up to 65% cost savings by offshoring your team to the Philippines! Leverage the favorable economic landscape and lower labor costs to optimize your operational expenses and boost your bottom line.
2
Assured Quality
Empower your business success with our U.S. governance expert overseeing program management. With a sharp focus on understanding client needs instantly, we ensure alignment with your objectives, delivering quality and meeting key performance indicators. Meanwhile, our top-tier talent pool across various industries in the Philippines collaborates seamlessly, driving your business triumph through effective operations
3
24/7 Customer Support
Establishing an offshore team in the Philippines lets you operate seamlessly across time zones. As your onshore team rests, your dedicated team in the Philippines keeps working, ensuring continuous progress and productivity. This 24/7 operation allows you to provide real-time support to customers and clients around the world, whenever they need it.
Why the Philippines?
Excellent Work Ethic & Loyalty
Filipinos are recognized for their strong work ethic, balancing work and personal life effectively. They handle pressure well, viewing it as a chance for personal development. Moreover, they are known for their courteous demeanor towards all individuals, including both elderly and customers, showcasing respect and professionalism in all interactions.
According to MBBS Abroad Study Consultancy, the Philippines is the 3rd largest English-speaking country worldwide, with over 95% of its population proficient in English, alongside Tagalog. English is widely used in conversations, often with a neutral accent and impressive fluency among Filipinos, attributed to exposure to American media for quick learning and adaptation.
English Proficient
Access to Huge Talent Pool
By outsourcing to the Philippines, you tap into a vast reservoir of knowledge and diverse perspectives. Engaging a Philippines team grants you access to a considerable talent pool, comprising millions of highly skilled and trained professionals. This abundant resource will undoubtedly bolster your efforts in achieving your goals.
Enhanced Data Security & Privacy
The Philippines is sensitive to protecting all information, may it be for personal or business. Republic act 10173 or the Data Privacy act of 2012 is highly practiced in any outsourcing industry which assures you of security.
Get a Custom Quote or Just Learn More
We'd love to hear from you! Whether you have questions, need support, request a quote, or want to learn more about our services, feel free to reach out.