Contact Center Back Office
: E-Commerce Support
Why you need Back Office
E-Commerce Support
E-commerce businesses thrive on efficient back-office functions like inventory management and customer service. These essential operations form the backbone of your success. With evolving business models and increased globalization, back-office outsourcing has become the go-to solution for many organizations. As the pace of e-commerce accelerates, NEODIX's outsourcing solution is key to staying ahead.
Back Office
E-commerce Support Service
Transform your business with our Fully managed eCommerce back-office support!
Our expert team handles everything from customer service and inventory management to accounting, streamlining operations and boosting your sales and revenue.
With Intellect NEODIX's professional and dedicated approach, simplify the complexities of e-Commerce and focus on your core business.
Elevate your customer experience and achieve greater success today!
01
Streamline your e-commerce operations with our seamless product information management and updates! We handle the work so you can focus on your core business. Our skilled data entry professionals bring years of experience across top platforms like Shopify, Magento, BigCommerce, WooCommerce, and Shift4Shop, ensuring your online store runs smoothly
Inventory Management
03
Elevate your eCommerce business with our exceptional inventory management services! Boost profitability by minimizing stock-outs, improving order fulfillment rates, and maximizing inventory turns. Enhance customer satisfaction, optimize holding costs, and increase wallet share and retention for stellar performance and profits!
02
Enhance your business with our Product Catalog Management service! Efficiently track and update your product information to make it easily accessible to customers. Access and update product details from anywhere, create and publish catalogs, and manage them effectively for seamless operations and improved customer satisfaction
04
Order Management
Maximize customer satisfaction with our efficient order management services! Ensure your customers receive their orders quickly and accurately, elevating their shopping experience. Our skilled back office support team specialists’ works the task like Order tracking, notifying the order details to clients and customers flawlessly, executing obstruction free delivery and more.
Our Advantages
1
Cost Saving
The primary benefit of our outsourcing services is substantial cost savings for your business! Unlock up to 65% cost savings by offshoring your team to the Philippines! Leverage the favorable economic landscape and lower labor costs to optimize your operational expenses and boost your bottom line.
2
Scalability
Our outsourcing services offer exceptional scalability for your business! E-commerce companies facing fluctuating demand can easily adjust back-office support based on their needs. During peak seasons like holidays, rapidly increase support to handle higher customer service and order processing demands. In quieter periods, scale down operations as needed. This operational flexibility ensures cost-effectiveness and boosts business efficiency.
3
Specialized Expertise
Our outsourcing services provide your business with access to specialized expertise! This is especially valuable for e-commerce businesses that need industry-specific knowledge and advanced technology. By outsourcing, you can leverage these skills and technologies without significant in-house investment, keeping you competitive and agile in a rapidly changing market
Why the Philippines?
Excellent Work Ethic & Loyalty
Filipinos are recognized for their strong work ethic, balancing work and personal life effectively. They handle pressure well, viewing it as a chance for personal development. Moreover, they are known for their courteous demeanor towards all individuals, including both elderly and customers, showcasing respect and professionalism in all interactions.
According to MBBS Abroad Study Consultancy, the Philippines is the 3rd largest English-speaking country worldwide, with over 95% of its population proficient in English, alongside Tagalog. English is widely used in conversations, often with a neutral accent and impressive fluency among Filipinos, attributed to exposure to American media for quick learning and adaptation.
English Proficient
Access to Huge Talent Pool
By outsourcing to the Philippines, you tap into a vast reservoir of knowledge and diverse perspectives. Engaging a Philippines team grants you access to a considerable talent pool, comprising millions of highly skilled and trained professionals. This abundant resource will undoubtedly bolster your efforts in achieving your goals.
Enhanced Data Security & Privacy
The Philippines is sensitive to protecting all information, may it be for personal or business. Republic act 10173 or the Data Privacy act of 2012 is highly practiced in any outsourcing industry which assures you of security.
Get a Custom Quote or Just learn More
We'd love to hear from you! Whether you have questions, need support, request a quote, or want to learn more about our services, feel free to reach out.